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How We Protect Your Privacy

Your account information, payment details and activity on login capsatoto stay secure and private.

Account security encryptedPayment data protectedYour access rights honored
login capsatoto How We Protect Your Privacy
PRIVACY QUESTIONS

Get Answers About Your Data

Team online

Email Support

Send privacy requests to our data team at [email protected]. We respond within 5 working days with details on what we hold, how to correct it, or how to request deletion where local law permits.

Live Chat

Open your account and jump to the Help menu in the lobby. Our chat team works 09:00–23:00 WIB daily. They can walk you through your privacy settings, data requests and account history.

Account Settings

Log in and go to Profile > Privacy & Security. You can review your stored data, update your email or phone, and see your recent login activity across all devices.

HOW WE OPERATE

Data Handling and Your Rights

Encryption and Storage

Your password is encrypted using industry-standard algorithms. Payment information for DANA, OVO, GoPay and QRIS transactions is isolated in a separate secure vault and never shared with game studios or marketing partners.

Cookie and Tracking Policy

We use cookies to keep you logged in and to remember your language and lobby view. Tracking pixels help us see which pages you visit so we can improve the site. You can disable non-essential cookies in your browser without breaking your account.

Account Security Practices

Two-factor authentication is available in your Account Settings. We monitor for suspicious login attempts from new devices and send you an alert. If you spot unauthorized access, contact support immediately.

Data Retention Rules

We keep your account data for the duration you're active plus 7 years after closure for legal and tax records. Chat logs and transaction histories are retained for 3 years. Deletion requests are honored where local law permits.

Third-Party Sharing

We do not sell your data. We share payment details only with our acquiring banks and DANA, OVO, GoPay, QRIS processors to complete your transactions. Game studios see only your username and bet history, not your personal identity.

Changing Your Privacy Settings

Go to Profile > Privacy & Security in the lobby to control which emails you receive, whether your activity is visible in leaderboards, and how we use your data for site improvements.

Privacy Questions Answered

Yes. Log in, go to Profile > Privacy & Security, and click Export My Data. We'll compile your name, email, phone, address, deposit and withdrawal history, and login records into a file within 5 working days. You can also email [email protected] to request this.

DANA, OVO, GoPay and QRIS transaction records stay in our system for 7 years for tax and legal compliance. Your card or bank details are discarded after each transaction; we do not store them for future use unless you save a payment method in your account settings.

Your login and transactions are encrypted end-to-end, so your password and payment details are protected even on public WiFi. However, we recommend using a VPN for extra security and always logging out when you finish, especially on shared devices.

Closing your account does not delete your data immediately. We keep transaction records and identity verification for 7 years for regulatory compliance. You can request deletion of non-essential data where local law permits; contact [email protected] with your account email.

Essential cookies for login and account security cannot be disabled. Non-essential cookies for site analytics and personalization can be turned off in your browser settings. The lobby and games will work normally without them, but your preferences may not be saved.

Email [email protected] with Privacy Breach in the subject line, or use live chat (09:00–23:00 WIB daily) in the Help menu. Include details of the issue and any affected data. We investigate and respond within 24 hours.

We do not sell or rent your personal data. We use your email only to send you account updates, withdrawal confirmations, and optional promotional emails. You can unsubscribe from promos in Profile > Privacy & Security without affecting your account or payouts.