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Our legal framework, built around your account

When you open an account with us, you're agreeing to a straightforward set of terms that protect both your wallet and your privacy.

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login capsatoto Our legal framework, built around your account
CONTACT & ASSISTANCE

How to reach us about legal questions

We keep three support channels open so you can ask about your account terms, data rights or payment verification at any time. Email is monitored daily; live chat connects you to our team within minutes during lobby hours. Submit written requests through either channel and we'll respond within the timeframe set by local law.

Team online

Live Chat

Reach our team in real time through the chat icon in your account. Available during lobby hours. Ask about account terms, data requests, or payment holds.

Email Support

Send formal requests, data access forms, or deletion requests to our legal team. We reply within 48 hours on weekdays.

Account Settings

View and manage your contact details, payment methods, and privacy settings from your account dashboard. Changes take effect immediately.

HOW WE PROTECT YOU

Data handling, security and your rights

We encrypt your login credentials and payment details using industry-standard protocols. Your account data is stored securely and backed up daily.

Encryption & Login

Your password is hashed; we never store it. Each login is verified and logged. Unusual account activity triggers a security alert to your registered email.

Payment Verification

Withdrawals are checked against your ID and deposit history. First withdrawal may take 24–48 hours; subsequent ones clear faster. We keep withdrawal records for audit.

Data Retention

We keep transaction logs for seven years where local law requires. Personal details are deleted 60 days after account closure, unless a dispute is pending.

Cookie & Tracking

Session cookies track your lobby activity and language choice. Analytics cookies show us which games you explore. You can disable them in your browser settings.

Your Access Rights

Email us and we'll send your account data in plain text within 48 hours. Includes login history, deposits, withdrawals, and support tickets.

Deletion & Changes

Ask us to delete your account and we'll close it. Some transaction records stay for legal reasons, but your name and contact details are removed within 60 days.

Legal questions answered

Read through the most common questions we hear from players in Indonesia about account terms, data rights, dispute resolution and payment verification.

Personal details—name, email, phone—are deleted 60 days after you close your account. Transaction records stay for seven years as required by local law. You can request a final data copy before deletion. Email us and we'll arrange it.

Yes. Send a data access request via email or live chat with your account name. We'll reply within 48 hours with your login history, deposits, withdrawals, payment methods and support tickets in a plain-text file.

We check your ID against your deposit history and compare the withdrawal amount to your account balance. First withdrawal may take 24–48 hours. After that, withdrawals to verified payment methods (DANA, OVO, GoPay, QRIS) usually clear within one to two hours.

Contact our support team first via live chat or email with details of the transaction and your concern. We'll investigate within 48 hours. If unresolved, dispute resolution follows local law in your region.

No. We do not sell or share your personal details. Payment processors (for DANA, OVO, GoPay, QRIS transfers) and tax authorities receive only what they need to process your transaction or comply with law.

Registration depends on local law in your region. You must provide a valid ID and proof of address. Account access depends on local law; where local law permits, we open accounts to eligible players in supported Indonesia regions.

Session cookies expire when you log out. Preference cookies (language, settings) stay for one year. You can delete all cookies through your browser settings at any time without affecting your account.